Questions About Working With RVS Kenya

How do I engage RVS Kenya?

Email info@rvskenya.com with the service required, the subject or record involved, available reference details, your purpose and preferred timeline. We will review the request and confirm the appropriate scope, requirements, quotation and estimated turnaround time.

What information should I send with my first enquiry?

Provide your name and contact details, the type of assistance required, the person, company, property, document or record to be checked, available names or reference numbers, supporting documents, location where relevant, the purpose of the request and any deadline.

How do I know which RVS Kenya service I need?

You do not need to choose the exact service before contacting us. Explain what you are trying to confirm and the decision you need to make. We can then direct the request to the appropriate specialist service. You can also start from our Services page.

Can RVS Kenya start with limited information?

Sometimes. It depends on the record type and how accurately the subject can be identified. A full legal name, company name, registration number, title number, document copy, file reference, date or location can materially improve matching and reduce delays.

Do I need to visit the RVS Kenya office?

Not for most initial enquiries. Start by email and send the available details or documents. If an appointment, original-document review or physical attendance is necessary, we will advise you.

How much do RVS Kenya services cost?

Fees depend on the service, scope, number of subjects or records, registry or institution involved, official disbursements, field work, urgency and the required output. Detailed costs should be checked on the relevant service page or confirmed in a quotation after we review the instruction.

How long does an RVS Kenya assignment take?

Turnaround varies by assignment. Registry availability, institutional response time, location, field work, document quality and the depth of verification can affect delivery. We provide an estimated timeline after reviewing the request.

Can I request urgent handling?

Yes, where the underlying registry, institution or practical search route allows it. State your deadline in the first enquiry so we can confirm whether expedited handling is realistic and whether additional costs apply.

What will I receive at the end of the assignment?

The output depends on the agreed scope. It may be a verification response, search result, retrieved record, supporting document, status update, written findings or structured report. The expected deliverable should be confirmed before work begins.

Can RVS Kenya guarantee that a record will be found or verified?

No. Outcomes depend on the accuracy of the information supplied and the availability, accessibility and condition of the underlying records. We report what can reasonably be confirmed and identify material limitations where relevant.

Does RVS Kenya issue official government certificates or records?

No. Official certificates, registry extracts and government records are issued by the relevant lawful authority. RVS Kenya may assist with searches, verification, applications, follow-up, retrieval or interpretation where the applicable process permits.

Can RVS Kenya access private or restricted government databases?

No. We work through lawful and practical verification channels. Some records are restricted and may require consent, authority, proof of relationship, legitimate interest or other supporting documentation before they can be accessed.

Do you require consent from the person being checked?

Consent requirements depend on the nature of the check, the information involved, the purpose of processing and the applicable legal or institutional rules. We will advise where consent or other authority is required for the requested scope.

I only know the name of a company. Can you check whether it is registered?

A company search may be possible from the accurate registered name, although a registration number helps where names are similar. For requirements, CR12 / Official Search guidance and company-specific fees, use the Company Records Search page.

Can RVS Kenya help trace court, divorce or other public records?

Where a lawful and practical search route exists, we can assess the request. Send the names of the parties, the type of record, approximate date, court or jurisdiction if known, file or reference number where available and the purpose of the search. See our Public Records Search page for the broader records-search framework.

Can you verify a document from a photo or scanned copy?

A clear scan or photograph is often useful for initial assessment, but the verification route depends on the document type, issuing institution and intended use. We may request additional details or the original where necessary. See Document Verification for service-specific guidance.

How confidential is your service?

Client instructions and assignment material are treated as confidential and handled for the purpose of the agreed engagement. Access, retention and disclosure remain subject to applicable law, operational necessity and the nature of the instruction. Please review our Privacy Policy for the website privacy framework.

Does RVS Kenya work outside Nairobi?

Yes. RVS Kenya handles assignments across Kenya, subject to the relevant registry, institution, county, location and any field work required.

Do you work with overseas clients?

Yes. Overseas individuals, companies, law firms, employers, investors and institutions can instruct RVS Kenya for Kenya-based searches and verification without first travelling to Kenya, subject to the requirements of the specific assignment.

Can RVS Kenya assist outside Kenya?

RVS Kenya is Kenya-based. Some cross-border or East African assignments may be possible where the work is lawful and practical, but jurisdiction, local requirements, scope and any third-party support must be confirmed before engagement.

Can you recommend the right checks before I make a decision?

Yes. Tell us what you are trying to verify, the decision you need to make and the information already available. We can recommend a proportionate scope and direct you to the relevant specialist service rather than carrying out unnecessary checks.

What is the best way to get a faster response from RVS Kenya?

Send one clear email containing the subject name, service required, available document or reference numbers, location, purpose, deadline and your contact details. Complete instructions reduce back-and-forth and help us assess feasibility, scope and cost faster.