Service and Refund Policy
REFUND POLICY

  • RVS Kenya shall endeavour to be fair and accurate with all our service contracts
    and descriptions. Please read and understand each service prior to ordering.
  • All services offered by RVS Kenya are requested by the user and client, free of
    he's will without coercion, misrepresentation or false pretense.
  • You choose to use our services on the understanding that the nature of service
    requested hugely depends on the availability of information so requested.
  • All service reports shall be considered to have been carried our with all due care
    and prudence, and where information and or service requested cannot be
    obtained due to logistical, boundary, security, access or other unavoidable
    circumstances, THIS SHALL NOT amount to or be assumed to be, failure to
    deliver on service promise on the part of RVS Kenya.
  • All service shall be delivered to the extent at which the request is logically
    possible, as above, where there is a an reconcilable hindrance on delivery
    based on circumstances beyond RVS Kenya Eg. Death, unobtainable records,
    National security, destroyed records, misplaced records, lost records, data base
    failures ETC. We shall deliver on the report these circumstances and that shall
    be considered a service delivered.
  • As this is not a retail store. All service sales are final.
  • We do not offer refunds on any service unless the said service is grossly
    misrepresented. If a refund is given it will ONLY be for the cost of the service.
    Logistics and Handling are NON REFUNDABLE.
  • If there is a problem, we can work together to resolve the problem.
  • We will make every attempt possible to resolve the issue if we made a mistake.(It
    happens). Please do not assume a mistake is intentional. Let us know if our
    service could be better!!
  • A refund shall always be given in the manner in which the original service
    purchase was paid for unless otherwise agreed by both the client and service
    provider.


NON REFUND
  • When the mis service is caused by the clients misinformation and negligence
  • If the client has used the service report and is subsequently dissatisfied with the
    same service report.
  • When there is nothing wrong with the service reports, but the client has changed
    he,s / her mind